If a piece isn't right for you, you have 14 days to send it back. No explanation needed.
Your right to cancel
Under UK consumer law (the Consumer Contracts Regulations 2013) you can cancel your order within 14 days of receiving it, and you then have a further 14 days to send the item back. You don't need to give a reason.
Items must come back unused and in their original packaging.
Faulty or damaged items
If a piece arrives faulty, damaged or not as described, your rights under the Consumer Rights Act 2015 apply. Email us with your order number and a photo, and we'll replace it or refund you in full, including delivery.
How to return something
- Email altineremre94@gmail.com with your order number and, if the item is damaged, a photograph.
- We'll reply within two business days with the return address and instructions.
- Send the parcel back using a tracked service and keep your proof of postage.
Who pays for return postage
If the item is faulty, damaged or not what you ordered, we cover the return cost. If you're returning it because you changed your mind, the return postage is yours. Returns go back to our workshop in Turkey.
Refunds
We refund you within 14 days of receiving your return, or of you showing us proof that you've sent it back, whichever is sooner. The refund goes to the payment method you used and covers the price of the item plus the standard delivery cost you originally paid.
Exchanges
We're a small operation and don't run a formal exchange process. If you'd like a different piece, return the first one for a refund and place a new order — it's faster than waiting for us to swap them.